Customer Support



      How do I receive my Parcel ?

      Deliveries The Netherlands: PostNL
      Deliveries in other EU countries: DHL Europlus
      With these two package services, we are able to deliver your order throughout Europe, at low costs and with a fast delivery time.
      We can pack a package well and send it in a traceable way.
      To receive the package reliably there must be a person present at the delivery address to receive and sign for the parcel.
      Provide a delivery address where people are present to receive the package and sign for it.
      A package does not fit through the letterbox. If nobody is home, the driver will leave and delivery will not take place.
      Our suggestions for achieving a fast delivery:
      • Give us a clear address for receiving goods.
      • If nobody is present at the delivery address, you cannot receive a package. Then provide a different delivery address.
      • Customers who live in an apartment with a closed general entrance, accessible via a door code panel, state that code with your order.
      • If you have any questions or are not sure what to do, please contact us. We are happy to help you further.
      How long does it take before I receive my package?
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