Customer Support



    How do I receive my Parcel ?

    Deliveries The Netherlands: PostNL
    Deliveries in other EU countries: DHL Europlus
    With these two package services, we are able to deliver your order throughout Europe, at low costs and with a fast delivery time.
    We can pack a package well and send it in a traceable way.
    To receive the package reliably there must be a person present at the delivery address to receive and sign for the parcel.
    Provide a delivery address where people are present to receive the package and sign for it.
    A package does not fit through the letterbox. If nobody is home, the driver will leave and delivery will not take place.
    Our suggestions for achieving a fast delivery:
    • Give us a clear address for receiving goods.
    • If nobody is present at the delivery address, you cannot receive a package. Then provide a different delivery address.
    • Customers who live in an apartment with a closed general entrance, accessible via a door code panel, state that code with your order.
    • If you have any questions or are not sure what to do, please contact us. We are happy to help you further.
    How long does it take before I receive my package?
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