FAQ / Customer Service
1 General
1.1 I have question and I want and answer ASAP. How can I do that ?

Send an email to : info@pimzos.com (or use the contact formular at the right).

We are email junkies and email response is faster and more accurate then by phone. Most of the time it's very busy here and we move through the building whole day for order picking.

You can also call: +31-(0)85-065 6325. Your questions are preferred by e-mail, especially for technical questions, because then we can figure out everything in advance and help you with more detail.

 

1.2 Who are you and where are you located?
PIMZOS VOF is a technical trading company and deals in the B2B segment. Our customers are mostly tech-companies in the engineering sector, industrial end-users, resellers, integrators and installers in electrical engineering. We exist since its 2000. 
We have 2 locations :
Sales & Marketing / Accounting : Lange Dreef 54, 2285LA, Rijswijk, The Nethelands
Distribution, Warehouse & Logistics : Distribution, Warehouse & Logistics : Vijverweg 2, 7641 LH Wierden, The Netherlands
Attention: Pickup of goods only possible at location Wierden.
 
1.3 I need Help / Technical Support

It is important that you are satisfied with the product you have purchased. Do you need help with something? Just ask, we are happy to support. Send an email to: support@pimzos.com and refer to your order number (see order confirmation, packing slip or invoice).

1.4 Returns / Defective Goods / RMA

I am not satisfied with my product or my product is not working. What should I do ?
Please read our RMA procedure.