FAQ / Customer Service
Frequently asked questions
1.1 The use of this webshop
Delivery on invoice 30 days is possible for registered customer accounts.
1.2 I would like to receive a Quotation
No problem. Email your company details to [email protected] , with the following information:
- Full company name
- Billing address and
- Delivery address
- VAT Number (TVA, NIF, VAT, BTW)
Of course, please let us know which article you want to buy and which quantities. Then we will be happy to make you a quotation without any obligation.
1.3 You buy under B2B Conditions
We deliver to companies and under B2B conditions. PIMZOS is a B2B wholesale for companies. We are not obliged to act according to the B2C consumer guidelines for (on-line) sales. Private persons are allowed to make purchases on the webshop, but should take the above into account.
1.4 I'm a private person. Can I buy from you ?
Private individuals can buy from us, but we are a trading company for companies and you buy under B2B conditions. This means that we do not have a right of withdrawal of 14 days. You can only return a product unused and in unopened packaging, 5 working days after receipt. Of course we accept returns if you have ordered something wrong, want to exchange it for another product, or if an item is broken.
1.5 I have question and I want and answer ASAP. How can I do that ?
1.6 Who are you and where are you located ?
1.7 I need Help / Technical Support
It is important that you are satisfied with the product you have purchased. Do you need help with something? Just ask, we are happy to support. Send an email to: [email protected] and refer to your order number (see order confirmation, packing slip or invoice).
1.8 Returns / Defective Goods / RMA
I am not satisfied with my product or my product is not working. What should I do ?
Please read our RMA procedure.