FAQ / Customer Service
1 General
1.1 The use of this webshop
Please only use our B2B webshop if you also Pay Online while ordering.
If you do not want this, please send a Purchase Order (PDF) to: [email protected]
Payment conditions are as follows: First 3 orders: Pre-Payment before delivery of goods.
Delivery on invoice 30 days is possible for registered customer accounts.
Payment terms longer than 30 days we unfortunately cannot accept.
Ordering online is fast and results in fast delivery of goods that are actually in stock. Manual processing of Purchase Orders takes a little longer and the freight and handling costs can be higher then listed online.
 
1.2 I would like to receive a Quotation

No problem. Email your company details to [email protected] , with the following information:

  • Full company name
  • Billing address and
  • Delivery address
  • VAT Number (TVA, NIF, VAT, BTW)

Of course, please let us know which article you want to buy and which quantities. Then we will be happy to make you a quotation without any obligation.

 

1.3 You buy under B2B Conditions

We deliver to companies and under B2B conditions. PIMZOS is a B2B wholesale for companies. We are not obliged to act according to the B2C consumer guidelines for (on-line) sales. Private persons are allowed to make purchases on the webshop, but should take the above into account.

 

1.4 I'm a private person. Can I buy from you ?

Private individuals can buy from us, but we are a trading company for companies and you buy under B2B conditions. This means that we do not have a right of withdrawal of 14 days. You can only return a product unused and in unopened packaging, 5 working days after receipt. Of course we accept returns if you have ordered something wrong, want to exchange it for another product, or if an item is broken.

 

1.5 I have question and I want and answer ASAP. How can I do that ?
Email contact is preferred, our email response is fast and accurate.
Send an email to : [email protected] (or use the contact formular at the right).
You can also call : +31-(0)85-065 6325. For phone contact, please your understanding : Most of the time it is very busy and we move through the warehouse for order picking all the time.
 
1.6 Who are you and where are you located ?
PIMZOS VOF is a technical trading company and deals in the B2B segment. Our customers are mostly tech-companies in the engineering sector, industrial end-users, resellers, integrators and installers in electrical engineering. We exist since its 2000. 
We have 2 locations :
Warehouse : Vijverweg 2, 7641 LH Wierden, The Netherlands
Accounting : Lange Dreef 54, 2285LA, Rijswijk, The Netherlands
Attention: Pickup of goods only possible at warehouse location Wierden.
 
1.7 I need Help / Technical Support

It is important that you are satisfied with the product you have purchased. Do you need help with something? Just ask, we are happy to support. Send an email to: [email protected] and refer to your order number (see order confirmation, packing slip or invoice).

 

1.8 Returns / Defective Goods / RMA

I am not satisfied with my product or my product is not working. What should I do ?
Please read our RMA procedure.